FAQ

What can I find at Aeatye™?

Our collection includes communication accessories, computer peripherals, cables, adapters, charging products and other practical electronics. Browse All Products for current items and availability.

How do I confirm compatibility?

Check the product page for connector type, supported models, voltage, dimensions and included accessories. Only specifications expressly stated on that page apply. Ask us before ordering if an essential compatibility detail is unclear.

Which payment methods and currency are available?

Available payment methods are displayed at checkout. Prices are shown in U.S. dollars (USD) unless another currency is expressly identified. Review the final total, shipping and any applicable taxes before paying. See Payment & Security.

Where do you deliver and how much is shipping?

We accept orders for destinations supported at checkout. Shipping fees are calculated and shown before payment. Orders may be fulfilled internationally through supplier or partner facilities according to product availability and destination.

When will my order arrive?

Processing normally takes 1–3 business days after payment confirmation. Estimated transit is 7–12 business days after dispatch, making the usual combined estimate 8–15 business days. Business days are Monday–Friday, excluding applicable public holidays. These are estimates; see our Shipping Policy.

How do I track a shipment or report a missing parcel?

We email shipment information and tracking when the order is dispatched. If an update is delayed, a delivery estimate is missed or a parcel cannot be located, email your order number to service@aeatye.com. We investigate with the fulfillment partner or carrier and arrange an appropriate replacement or refund if delivery cannot be completed.

Can I change or cancel my order?

Contact us promptly. Before dispatch, changes or cancellation are possible where operationally feasible, with no cancellation fee. After dispatch, use the return process, subject to mandatory consumer rights.

Can I return an electronic product?

Request an eligible return within 30 calendar days of delivery. For a change-of-mind return, the item must be unused, uninstalled and complete, with its accessories, serial labels and original packaging where reasonably possible. These conditions do not remove your rights for faulty, damaged, incorrect or misdescribed goods.

Who pays for a return and when is a refund issued?

You pay return shipping for a change of mind. For our error or a damaged, defective or incorrect item, we provide a suitable solution at no additional cost. Approved refunds go to the original payment method within 5–10 business days after receipt and inspection, or approval of a refund that requires no return. See Return & Refund Policy.